E-Commerce Website Maintenance
Optimise your Adobe Commerce/Magento Open Source site with our top-tier maintenance services. From essential security patches to server support and priority SLA, we ensure your platform remains secure, updated, and performing at its best. Trust Developed With Style for unparalleled maintenance care.Security Patches.
In e-commerce, security is crucial. Adobe Commerce/Magento Open Source regularly releases patches for vulnerabilities. At Developed With Style, we prioritize these updates, diligently applying them to keep your platform protected.
Adobe Commerce Feature Updates
Staying updated with Adobe Commerce/Magento Open Source is crucial. Each quarter, new features enhance your site's functionality and user experience. Our team at Developed With Style seamlessly integrates these updates, ensuring you benefit from the latest improvements hassle-free.
Code Checks/Deployment Management
Quality code is essential for e-commerce success. Our team rigorously reviews all code before deployment to ensure best practices, integrating new features smoothly without disrupting site performance or user experience, minimising downtime and providing a seamless user experience.
Website Audit
A well-maintained website goes beyond regular updates. Our comprehensive audit examines your site's code to identify improvements, enhance performance, reduce load times, and improve user experience.
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Adobe Commerce Maintenance Packages
At Developed with Style we offer different packages offering comprehensive website maintenance and support. All plans include:
- 24/7 Website Uptime Monitoring
- Proactive Support During Downtime
- Monthly Module Update Assessments
- Timely Security Patch Implementation
- Bi-weekly Progress and Planning Calls
The Bronze plan includes all the above and quarterly Magento updates with quotes for necessary updates. You can upgrade to higher packages for additional quarterly updates, with the silver plan providing one, gold providing two and platinum providing all four of the updates.
What's included in each maintenance package?
- All our maintenance packages include 24/7 website uptime monitoring, proactive support during downtime, monthly module update assessments, quarterly Magento version reviews, timely security patch implementation, and bi-weekly progress and planning calls. The main difference between tiers is the number of quarterly updates included:
- Bronze (£1,250/month): No quarterly updates included
- Silver (£1,750/month): 1 quarterly update per year
- Gold (£2,100/month): 2 quarterly updates per year
- Platinum (£2,600/month): All quarterly updates included
- All our maintenance packages include 24/7 website uptime monitoring, proactive support during downtime, monthly module update assessments, quarterly Magento version reviews, timely security patch implementation, and bi-weekly progress and planning calls. The main difference between tiers is the number of quarterly updates included:
How do the different tiers compare?
- Each tier offers the same core services, but they differ in the number of quarterly updates provided. The Bronze package does not include any quarterly updates, while the Silver, Gold, and Platinum packages include 1, 2, and all quarterly updates per year, respectively.
What is the process for implementing security patches?
- We prioritize security by applying critical security patches within two weeks of their release. This ensures your website remains secure against potential threats, minimizing vulnerabilities and maintaining optimal performance.
How quickly can I expect support during downtime?
- Our proactive support team is ready to respond rapidly if your website experiences downtime. We aim to minimize disruption to your business operations with immediate alerts and action.
Can I upgrade or downgrade my package?
- Yes, you can upgrade or downgrade your maintenance package at any time. We recommend discussing your needs with our team to ensure you select the package that best fits your business requirements.
What is the initial audit, and why is it necessary?
- The initial audit is a comprehensive assessment of your current code base and settings, conducted before starting a new contract. It establishes a solid baseline for maintenance, identifying any issues that need attention, categorized using a traffic light system (Red, Amber, Green).
How long is the contract, and what are the renewal terms?
- All contracts have a minimum duration of 12 months and will automatically renew unless notice is given at least 30 days before the renewal date. Contracts renew at the prevailing rate at the time of renewal, with prices reviewed annually in November.
What are the benefits of regular module update assessments?
- Regular module update assessments ensure that your website's components are up-to-date, enhancing functionality, performance, and security. By staying current with the latest updates, you can prevent potential issues and take advantage of new features that improve the user experience.
How do bi-weekly progress and planning calls work?
- Our bi-weekly calls are designed to keep you informed and in control of your website's maintenance. During these calls, we'll discuss ongoing maintenance tasks, upcoming updates, and any concerns you might have. This regular communication helps us align our efforts with your business goals and ensures transparency.
What happens if my website requires additional developer days?
- If your website needs extra development beyond what's covered in your package, we offer additional developer days for ongoing improvements. These can be purchased separately, allowing you to address specific needs or enhancements as they arise.
These additional FAQs provide more insights into the benefits and processes involved in DWS's maintenance packages, helping potential clients understand the full scope of what you offer. If you need further customization or have other questions, feel free to ask!
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"Having successfully worked on a previous project with DWS, we were happy to partner with them again for our e-commerce transformation. From the outset, DWS demonstrated a keen understanding of our unique requirements and challenges. Their expertise in Adobe Commerce, combined with a truly collaborative approa...
"Partnering with DWS has been a massive asset to Vohkus, providing us with development expertise, training and DevOps for Magento 2. From the outset it was evident that they had multiple developers each capable of handling many of the complex requirements we could not complete ourselves. Their commitment to tr...
"Have been working with Lee from DWS for number of years. Lee has an unrivalled knowledge of all things Magento. During our migration from Magento 1 to Magento 2, he helped to shape the design and build of the new platform, and his expertise was instrumental to the success of the project. As well as offering o...
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